Gymologia is operated in India by Ganda Group Technologies ("we", "us"). By creating an account you agree to these terms. If you do not agree, do not use the app.
Who can use Gymologia
You must be at least 18 years old to hold an account independently. If you are under 18, a parent or guardian must verify their consent through an OTP step before you can use the app or be enrolled as a gym member. You must give a phone number you control, because it is how you sign in and how we reach you about your account.
The two sides of the app
Gymologia has a member side and a gym owner/staff side. Switching modes in settings changes what you see; it does not by itself give you any authority at a gym. Access to a gym's records comes only from that gym adding you as staff and giving your role permissions.
Your account
Keep your phone number secure. Anyone who can receive your SMS can sign in as you. Tell us at support@gymologia.com immediately if you lose control of your number, and we will suspend the account.
What gyms are responsible for
A gym listed on Gymologia is an independent business. We are not that gym's agent and we do not run it. Your membership, its price, its rules, the condition of the equipment and the conduct of the staff are matters between you and the gym. Ratings and perks shown on a gym's profile are supplied by that gym or its members, not verified by us.
Gym owners and staff are responsible for the accuracy of what they enter about their members, for having a lawful basis to enter it, and for telling their members what they record. If you are a gym, you also confirm that the KYC documents you upload are genuine and yours to submit.
Subscriptions and payment
Gyms subscribe to Gymologia on a monthly plan, Basic or Pro. The price is shown in the app before you pay. New gym owners get one free trial, once per person — not once per gym. Payment is taken by Cashfree; we do not store your card details.
The gym tools in the app — members, staff, attendance, leave, events and chat — need an active trial or paid plan. Until a gym has one, its owner can only edit the gym's profile, choose a plan, or delete the gym.
A subscription runs to the end of the period you paid for. If it lapses, your gym stops appearing in member search, its public listing is withdrawn, and the gym tools become read-only: you can still see your member and staff records, but you cannot add or change anything until you renew. Your data is not deleted, so a billing lapse never locks you out of your own business records.
Refunds
If a payment is taken and the plan is not activated, tell us within 7 days at support@gymologia.com and we will refund it. Beyond that, subscription fees for a period already served are not refundable. Nothing here limits rights you have under the Consumer Protection Act 2019.
Referrals
Referral rewards are paid to the referrer's UPI ID. A gym owner cannot hold a referral account and earn on their own gym's subscription. Rewards are held for a short period before release so that they can be reversed if the underlying payment is refunded or found to be fraudulent. A verification amount is deducted once, on the first payout, to confirm the UPI ID. Tax is deducted where the law requires it.
What you may not do
Do not upload anyone else's identity documents. Do not enter a member into a gym without their verified consent through the OTP step. Do not use the chat to harass anyone. Do not attempt to access records belonging to gyms or people you have no relationship with, or to probe, scan or interfere with the service. We log security-relevant events and act on them.
Chat
Messages are encrypted while stored, but they are not end-to-end encrypted: Gymologia can read message content where it is necessary to investigate abuse, respond to a support request, or comply with a lawful order. Do not send anything through chat that you would not want us to be able to read.
Ending your account
You can ask us to close your account at any time at support@gymologia.com. We may suspend or close an account that breaks these terms, or that we reasonably believe is being used fraudulently. Some records are kept after closure where the law requires it — see the Privacy Policy.
Availability and liability
We work to keep Gymologia running but do not promise it will be uninterrupted or error-free. To the extent the law allows, our liability to you for any claim connected with the service is limited to the subscription fees you paid us in the twelve months before the claim. Nothing excludes liability that cannot lawfully be excluded.
Changes
We may change these terms. If a change is material we will tell you in the app and ask you to accept the new version. Continuing to use Gymologia after that means you accept it.
Governing law
These terms are governed by the laws of India, and the courts of India have jurisdiction.